Overview

The Incident Specialist is responsible for leading, coordinating, and optimizing the Incident and Problem Management processes to ensure timely resolution of IT service disruptions across the organization. The role focuses on major incident leadership, root cause analysis, and technical support coordination, while driving continuous service improvement through knowledge management and industry best practices. This position plays a critical role in minimizing business impact, safeguarding service availability, and upholding service quality standards, particularly within high-demand environments such as financial institutions and telecoms.

Duties and Responsibilities include:

· Supervise the IT Service Desk and Technical Support teams to ensure timely resolution of incidents and service requests within agreed SLAs.

· Act as Lead Major Incident Manager, chairing war rooms and coordinating cross-functional teams to restore services in high-severity situations.

Description

Human Capital Business Solutions Ltd is a Boutique HR Advisory Firm that specializes in strategic HR Consulting, Talent Acquisition & Development, Risk Management and Business Process Outsourced Services with our Headquarters based in Uganda and Country Office in Tanzania.

On behalf of our client in the Media and Broadcasting Sector, we are looking for a competent and experienced Corporate Sales Executive to be based in Kampala

Reports To: Sales Director.

Duty Station: Kampala, Uganda.

Job Summary: The Corporate Sales Executive is responsible for developing, maintaining and nurturing corporate business through Advertising agencies and other corporate organizations.

Main Duties and Responsibilities

• Selling the company’s airtime.
• Develop sales strategy.
• Develop and implement a sales and marketing plan.
• Keep the company’s corporate clients informed of the progress and changes in programmes.
• Develop and keep a database of corporate market intelligence.
• Maintain and develop links with advertising agencies and corporate advertisers.
• Develop and carry out marketable promotions with advertisers.
• Attend the monthly Heads of Department meetings.
• Create an evaluation and assessment system for Corporate Sales.

Qualifications, Experience, and Skills

• Bachelor’s Degree in Business Studies, Business Administration or related field
• Master’s Degree in Business Administration is an advantage
• Five years’ experience in sales and marketing
• Experience in marketing and sales of commercial Broadcasting is an advantage.
• Excellent sales skills

We are a fast-growing retail shop located in the heart of Entebbe, offering a variety of quality products to our customers. We are looking for energetic, customer-focused, and motivated individuals to join our sales team.

Position: Sales Executive

As a Sales Executive, you will be the face of our shop — engaging with customers, promoting products, and ensuring an excellent shopping experience.

Key Responsibilities

• Greet and assist customers in a friendly and professional manner
• Understand customer needs and recommend suitable products
• Maintain product displays and ensure the shop is clean and organized
• Keep track of stock levels and assist with restocking
• Handle cash and process sales transactions accurately
• Meet sales targets and contribute to the shop’s growth

Requirements

• Should be a graduate in any related field
• Previous experience in sales or customer service is an added advantage
• Excellent communication and interpersonal skills
• Trustworthy, honest, and punctual
• Basic knowledge of using a Point of Sale (POS) machine is a plus
• Ability to work flexible hours, including weekends

Main Duties and Responsibilities

The Project Administrative & Outreach Assistant has the following specific duties and responsibilities.

1. Front Desk Management:

▪ Manage the office receptionist area

▪ Professionally attend to visitors, partners & project young women

▪ Support project administrative work as stipulated by ISSD Uganda code of conduct.

▪ Receive incoming and Outgoing mails on behalf of the project

▪ Support and disseminate communications in a timely and ethical manner

▪ Maintain a safe and clean working space

2. General Administration Management:

▪ Manage office operations including ensuring cleanliness of the office, preparation for meetings and tidiness within offices.

▪ Manage & monitor office supplies stock, receive all procured items, update the stores records and handle shortages while maintaining updated, accurate and valid project stores records.

▪ Organize a filing system for important and confidential company & project documents under your docket ▪ Maintain the project’s organizational travel plan and update the schedules accordingly

▪ Support the Administrative preparation of Audit

▪ Support the project to arrange travel and accommodation as per approved requests

▪ Support the project staff with filing e.g. program documents, photocopies and scanning of documents

. ▪ Maintain the office and keep the equipment in check

▪ Any other duties as will be assigned by the supervisor

3. Support for youth engagement and skilling activities planned

▪ Distribute youth skilling adverts, flyers, and other promotional materials in targeted communities, institutions and public places

▪ Collect completed youth application forms and maintain a physical record of all submissions

▪ Respond to inquiries about skilling opportunities, providing clear and accurate information on the eligibility criteria, application procedures, available skilling options, queries or concerns from applicants and their families

▪ Build and maintain positive relationships with local leaders, youth groups, and community resource persons to boost project visibility

▪ Support entry of applicant and trainee data into the project database accurately and promptly while follow guidelines set by Enabel and the rest of the project team

▪ Generate summary reports on applications, participant demographics, and trainee attendance in activities and gather participant feedback

▪ Maintain confidentiality and comply with data protection requirements

▪ Support planning and on-site logistics for skilling workshops, including venue booking, catering arrangements, and participant registration

▪ Prepare and distribute training materials

▪ Support monitoring and evaluation activities such as follow-up phone calls to trainees

▪ Perform any other related tasks assigned to enhance project efficiency

To oversee and coordinate daily operations at the recycling hub, ensuring compliance with company and regulatory standards, maintaining the quality of materials received and processed, managing inventory, and providing administrative and HR support. The role ensures operational efficiency, timely reporting, and effective communication across departments to achieve the hub’s production and quality targets. Key Responsibilities • Ensure adherence to company, statutory, and regulatory policies and standards. • Collaborate daily with Recycling Supervisors and the Managing Director to review performance, address challenges, and improve processes. • Oversee sorting and baling of PET scrap bottles on the same working day of receipt, ensuring quality standards are met. • Monitor and report on supplier material quality, driving continuous improvement initiatives. • Prepare and analyze operational reports, including supply reports, supplier accounts, and material receipts. • Track stock levels, coordinate procurement, and manage inventory storage and issuance. • Oversee preparation of payment approvals, invoices, and GRNs, ensuring timely processing by accounts. • Support HR with staff evaluations, payroll preparation, and basic administrative tasks. • Maintain clear communication with all departments and ensure company updates are effectively shared. • Uphold company integrity and perform other duties as assigned. 

VMS Analysts will be responsible for enhancing driving performance, improving road safety, and ensuring compliance across both Company and contractor operations.

Roles and Responsibilities

• Improve driving performance.
• Monitor and analyze data from in-vehicle monitoring systems (IVMS)/vehicle tracker systems.
• Serves as subject matter expert for vehicle data recorder data interpretation.
• Conduct quantitative and qualitative assessments to identify risks associated with heavy and light vehicle operations.
• Involves assets in developing action plans as needed.
•  Conduct assessments and provide support for driving safety activities for Company drivers.
• Monitor incident trends and perform root cause investigations.
• Present findings and safety trend analysis reports to management and other audiences.
• Monitor/research new/existing government regulations and interpret the impact on the region.
• Develop and deliver presentations regarding road safety performance.
• Share/gain logistics best practices.
• Assist in monitoring and improving the Company’s contractor road safety performance.

Qualifications, Experience, and Skills

• Diploma in Information Technology, Transport, or Logistics is preferred but not mandatory.
• Safety training is required.
• 1–2 years of relevant experience in transportation, logistics, road safety, or fleet monitoring.
• Experience in transportation, logistics, and/or road safety is highly desirable.
• Hands-on experience with fleet monitoring systems, particularly IVMS.
• Excellent communication, reporting, and analytical skills.
• Flexibility to work different shifts