The Researcher will work on AWAFY’s human rights projects. The Researcher will also be responsible for conducting specialized research studies on the human rights situation in the Darfur region. The researcher will also work closely with Field coordinators in Darfur region to prepare and publish periodic and monthly reports and updates on the human rights situation in the region.

In a bid to ensure the sustainable achievement of its vision and mission, AMwA seeks to recruit a highly experienced and passionate woman who explicitly identifies as a feminist, has supported and stood with movements of dispossessed people (especially women), and holds a radical vision and practice that goes beyond conventional mainstream liberal and gender mainstream thinking. The successful candidate will contribute to the political and strategic implementation of AMwA’ Sexual and Reproductive Health and Rights programme and projects ensuring alignment to the organisation’s political mission and vision, and its long-term strategy.

The Procurement Officer is responsible for the efficient coordination and management of Procurement functions for FHI 360 Uganda Country Office.

Key Duties and Responsibilities:

• Support in the preparation and implementation of the training plans for the affiliate.
• Maintain accurate records of training attendance, evaluations, and outcomes.
• Schedule training sessions, secure venues, and manage logistical arrangements.
• Support in the preparation of the nationalization plan.
• Implement the Graduate trainee & internship programs.
• Liaise with receiving affiliate of Graduate trainees that require international training.
• Follow up on training aspects related to staff individual development plans.
• Participate in staff Individual review meetings and prepare related reports.
• Follow on the statistics and reporting for performance review campaigns such as Annual Individual Reviews (AIR), mid-year reviews, probation assessments.
• Follow up on administrative and logistical requirements related to training of Operators & maintenance technician.
• Prepare and participate in all training campaigns.
• Take the lead in the execution of the induction process.
• Review and provide support in reporting for quarterly, annual and any other required reports for National content, Authorities.
• Contributes to the main HR campaigns and processes.
• Participates in the administration of the job posting campaign where required.
• Leverage learning management systems (LMS) and other training software to deliver and track training activities.

Duties And Responsibilities

• Provide positive leadership, guidance, coaching and mentoring to the call center team to achieve individual, team and departmental quality (calls, emails, chats) objectives and key results. Also responsible for nurturing potential call center quality analysts.

• Promote an environment of Continuous improvement in line with MOGO Call Centre performance standards. Monitor and evaluate calls to drive adherence to MOGO policies and compliance to standard operating procedures through mystery calling, compliance checks, live listening in, live barging, whispering among others. Provide on-going feedback to help develop and train Agents to improve performance. Support coaching efforts of trainers and supervisors

• Conduct regular reviews and give real-time feedback in line with the agent’s performance.

• Develop and implement special projects/initiatives. Champion the implementation of process changes and update agents as soon as these come up. Conduct call calibration sessions to ensure that all the stakeholders speak the same language. Initiating and tracking QA corrective action requests and liaising with key stakeholders for alignment and buy in.

• Organize and support, inform new hire classes on quality processes. Oversee the cross training and up training of Agents.

• Review and interpret historical reports and provide stakeholders with feedback for improvement in business operations. Supervise Agent /reports of trends and observations to ensure Customer satisfaction.

• Support team leaders on real time Queue monitoring and managing floor productivity in cases of shrinkage.

Main accountabilities

Compensation and Benefits

• Contribute to the compensation package design in line with the business goals.

• Coordinate the data submission for the annual salary surveys in which the company participates.

• Analyze and present findings of published salary survey reports to the HR Operations Manager.

• Carry out compensation and benefits induction for new joiners.

• Coordinate Compensation and Benefits projects in the company.

• Apply effective communication strategies to compensation and benefits projects in the company.

• Network with compensation and benefits colleagues in the market and industry to keep up to date with the current trends and practices.

The position holder is responsible for:

• Support the training and development coordinator.

• Follow up and ensure proper assessment of vendors and programmes

• Implement the training plan as per proposed budget.

• Compliance to the company and the Group policy

• In conjunction with the Training & Development Lead and the line managers, collate all staff training needs and prepare the costing for onward approval by management.

• Ensures the efficient implementation of all approved training programmes.

• Prepares correspondence, and emails to local / Overseas Vendors and other related offices or agencies in relation.

• Ensure the registration of trainees in the corresponding trainings locally or through Lizzy.

• Establish and maintain accurate records of all trainings undertaken.

• Prepare monthly reports on training activities and programmes.

• Organize the trainings i.e. review the list of participants, distribution of materials and training, monitor trainee in training, support trainer in training.

• Ensure that assessment feedbacks of trainings are done and make the analysis.

• Assist in designing and developing training and development programs based on both the company’s needs.

• Prepare and supervise the economical distribution of Training Materials to Trainees according to course demand.

• Monitor and review the progress of trainees through questionnaires and discussions with managers;

• Evaluate training and development programs.

• Follow up the training delivery for all employees.

• Work within the limits of allocated budget.

• Prepare reports for training activities.