Front Desk Officer

Location: Entebbe

Hiring Firm: Donswift

Type: fulltime

Created Date: 2025-06-09

Deadline: 2025-06-19

Job Description:

Key Responsibilities:

• Welcome and assist guests with check-ins, check-outs, and general inquiries in a courteous and professional manner.

• Handle room reservations and promptly respond to phone calls, emails, and walk-in requests regarding bookings and hotel services.

• Manage the hotel’s social media platforms by posting engaging content, responding to messages, and promoting offers to attract and retain guests.

• Maintain accurate guest records, process payments, and compile daily front office reports.

• Collaborate with housekeeping and other departments to ensure guest needs and special requests are fulfilled in a timely manner.

Requirements:

• At least a Diploma in Hospitality, Business Administration, or a related field.

• At least 2 years of experience in a front desk or customer service role.

• Prior experience in the hospitality industry will be an added advantage.

• Proficiency in Microsoft Office Suite and familiarity with social media platforms (e.g., Facebook, Instagram, TikTok).

Required Experience: 2 years

How to apply:

Interested individuals may send their applications, including application letter, CV in PDF and copies of academic documents to hospitality@donswift.co.ug