CUSTOMER SERVICE REPRESENTSTIVES
Location: In Uganda
Hiring Firm: Backbone Feeds Uganda Limited
Type: fulltime
Created Date: 2025-05-15
Deadline: 2025-06-16
Job Description:
DESCRIPTION;
Backbone feeds Uganda limited is seeking highly skilled and customer-focused customer
service representatives to join our company. The ideal candidates will responsible for providing exceptional customer service to our
clients,resolving issues and building strong customer relationships.
KEY RESPONSIBILITIES
1. Customer interaction;respond to customer inquiries ,concerns and complains via
phone,emails chat or in person
2. Product knowledge;provide accurate and an up-to-date information about our products
and services to our customers
3. Issue resolution;resolve customer issues promptly and efficiently,escalating complex
issues to senior staff if needed
4. Order management; manage customer orders including processing,tracking and
resolving issues of orders
5. Relationship building;build strong relationships with the customers ,identifying
opportunities to up-sell or cross-sell
6. Feedback collection;collect and document customer feedback,providing insights to
improve products or services
Required Experience: 4 years
How to apply:
SEND YOUR CV TO OUR EMAIL;
