Help Desk and Administrative Support Officer

Location: In Uganda

Hiring Firm: Arbertier Engineering Company Ltd (AEC)

Type: fulltime

Created Date: 2025-12-08

Deadline: 2025-12-17

Job Description:

Arbertier Engineering Company is seeking a proactive, detail-oriented, and customer-focused Help Desk & Administrative Support Officer to join our dynamic team. The ideal candidate will be responsible for managing customer inquiries, coordinating with field teams, filing monthly URA returns and taxes, supporting internal stakeholders, and performing daily back-office tasks essential for smooth business operations.

Key Responsibilities

1. Tax and Regulatory Compliance

• Prepare and file monthly URA returns for VAT, PAYE, NSSF, and other statutory obligations.
• Ensure all tax-related documentation is accurate, updated, and submitted within required deadlines.
• Liaise with accountants and regulatory bodies for compliance matters.

2. Stakeholder and Customer Management

• Respond promptly and professionally to incoming calls, emails, and customer inquiries.
• Maintain strong relationships with internal and external stakeholders.
• Handle customer complaints and escalate issues where necessary.

3. Coordination with Field Teams

• Act as the communication bridge between management, field technicians, and customers.
• Schedule and track daily field activities, ensuring timely completion of assigned tasks.
• Provide logistical and administrative support to field teams.

Required Experience: 1-2 YEARS

How to apply:

Help Desk and Administrative Support Officer job at Arbertier Engineering Company Ltd (AEC)

Before you apply, please take note of the following:

• 📌 Carefully read through the full job description and requirements.
• 📌 Tailor your resume and cover letter to highlight relevant skills and experience.
• 📌 Follow the application instructions exactly as provided (e.g., subject line, attachments).
• 📌 Ensure that your documents are professionally formatted and free of errors.
• 📌 Submit your application before the stated deadline to avoid disqualification.
• 📌 Prepare for potential interviews by researching the organization in advance.
• 📌 Only apply if you meet the minimum qualifications to improve your chances.

WE WISH YOU GOOD LUCK!