Incident Specialist
Location: In Uganda
Hiring Firm: NSSF
Type: fulltime
Created Date: 2025-10-02
Deadline: 2025-10-11
Job Description:
The Incident Specialist is responsible for leading, coordinating, and optimizing the Incident and Problem Management processes to ensure timely resolution of IT service disruptions across the organization. The role focuses on major incident leadership, root cause analysis, and technical support coordination, while driving continuous service improvement through knowledge management and industry best practices. This position plays a critical role in minimizing business impact, safeguarding service availability, and upholding service quality standards, particularly within high-demand environments such as financial institutions and telecoms.
Duties and Responsibilities include:
· Supervise the IT Service Desk and Technical Support teams to ensure timely resolution of incidents and service requests within agreed SLAs.
· Act as Lead Major Incident Manager, chairing war rooms and coordinating cross-functional teams to restore services in high-severity situations.
Required Experience: 3 years
How to apply:
Incident Specialist - The Scholar Jobline
