Service Center Technician
Location: In Uganda
Hiring Firm: D.light Solar lighting and power solutions
Type: fulltime
Created Date: 2025-08-07
Deadline: 2025-08-16
Job Description:
Position Description
The job holder will provide excellent customer service, repair faulty customer units, manage spare part stock and meet monthly sales and revenue targets within the Service Centre in a designated region.
R&Rs
- Daily management of pending work orders and close looping with customers for delivery by service tracking desk.
- Ensure all customers worked on pay post repair
- Continuous ticketing training for the field team
- Assigning Field Technicians for high value customers who are not able to visit the Service center.
- Optimizing on Field technicians through allocation of tickets from Service tracking desk and regional service centers.
- Sustain monthly spare parts demand forecasting at the service centers.
- Implementing new OOW policy with key focus on Minimum Payment Based on customer category.
- Ensuring Inventory Accuracy for spares and finished goods at the service centers
- Continuous monthly demand forecasting & ordering for spare parts
- Ensure that spare parts are moved by consignment with accompanying accurate paper work
- Ensure 100% compliance of used spare parts return for analysis at Refurbishment Center
- Circulate a monthly stock take summary, showing issued, used and any variance on spares
- Any other duties that may be assigned
Required Experience: 3 years
How to apply:
Service Center Technician - The Scholar Jobline
