SHARECARD REGIONAL CUSTOMER SUCCESS
Location: Acholi Regions
Hiring Firm: SHARE CARD UGANDA
Type: fulltime
Created Date: 2025-07-31
Deadline: 2025-08-16
Job Description:
ShareCARD’s Customer Success Lead ensures that our clients maximize the value of ShareCARD in their organizations. You will be responsible for driving adoption, optimizing customer experiences, and increasing retention by providing ongoing support, building strong relationships, and helping organizations seamlessly integrate ShareCARD into their operations.
As the Customer Success Lead, you will be the bridge between our technology and the organizations that rely on it for data management, impact tracking, and real-time resource traceability. You will proactively identify customer needs, address challenges, and find solutions to ensure customer satisfaction. Additionally, you will work cross-functionally with sales, product, and support teams to enhance customer engagement, identify opportunities for growth, and improve user education and training.
We Expect You To:
- Champion customer success by helping clients fully adopt and integrate ShareCARD.
- Proactively engage with customers, ensuring they maximize ShareCARD’s capabilities.
- Drive product adoption and create a seamless customer experience.
- Collaborate with internal teams to align customer success with business objectives.
- Identify growth opportunities through upselling, referrals, and product expansion.
- Continuously enhance customer support by analyzing feedback and improving processes.
Required Experience: 3 years
How to apply:
SHARECARD REGIONAL CUSTOMER SUCCESS-(Acholi Regions) - The Scholar Jobline
